Plugging the Leaks: How EV Charging Networks Can Recover Missed Revenue Opportunities

It’s often overlooked, but EV charging networks are quietly missing out on major revenue opportunities and leaving a lot out there on the field. In an industry racing to expand coverage, secure uptime, and deliver excellent user experiences, operators can often overlook the quiet and costly revenue leaks hidden in everyday operations.

From unresolved charger failures to delayed incident resolution, these oversights can accumulate into substantial financial losses. Add to that poor customer experiences that drive users away and the rising cost of support for complex infrastructure, and it’s clear that identifying and reclaiming missed revenue opportunities is a strategic imperative and isn’t just an operational afterthought.

This article explores the sources of revenue leakage in EV charging, how advanced tools like eDRV’s AIOps can address them, and how a leading public charging network in Europe recovered 36% lost revenue from failed charging sessions.

Where Revenue Disappears: Understanding the Gaps

Operating an EV charging network is a fine balancing act. Between ensuring charger availability, delivering seamless user sessions, and maintaining infrastructure health, there’s a lot that can go wrong and even more that can go unnoticed.

Common contributors to missed revenue include:

• Charger downtime: Every minute a charger is offline is a missed revenue opportunity.
  
  
• Poor fault prioritization: Focusing on low-priority issues while high-impact failures linger drains both resources and revenue.
  
  
• Delayed response times: Slow resolution of customer issues leads to churn and increased support costs.
  
  
• Unclear operational visibility: Without a clear picture of where revenue is at risk, operators struggle to act in time.
  
  

When combined, these inefficiencies compound into significant leakage, both in profit and customer loyalty.

The Real Cost of Technical Failures

To reclaim lost revenue, it’s important to understand the specific types of failures that commonly affect EV charging stations. We’ll take into consideration the three particularly damaging ones failures that can lead to leaky revenue loss.

1. Plug-In/Plug-Out Failures

These failures occur when a user connects or disconnects from the charger without a session initiating or completing successfully. They can stem from firmware bugs, hardware faults, or communication mismatches between the vehicle and charger. The result? Frustrated customers and revenue that never materializes, not to mention the damage to the brand. 

2. Zero-Energy Transactions

A session that starts but delivers no energy leads to a zero-energy transaction. These are especially complicated as the transactions may appear successful in reporting systems while actually delivering no energy. Left unmonitored, these failures distort performance metrics and undercut both revenue and user trust.

3. Interrupted Sessions

Whether caused by backend disruptions, hardware issues, or premature user actions, interrupted sessions stop charging midway, which often require support calls or on-site technician visits. Each one not only costs the operator in potential earnings but also in operational overhead.

These failures may seem minor in isolation, but scaled across a network, they can siphon tens of thousands in lost income annually.

The eDRV AIOps Advantage: A European Case Study

One leading Charge Point Operator (CPO) in Europe turned to eDRV to tackle these exact issues and the results speak for themselves.

Faced with a fragmented network, recurring session errors, and slow issue resolution times, the CPO implemented eDRV’s AIOps, an intelligent operational layer that can complement any charge management software and is designed to detect, prioritize, and recommend optimal actions using real-time data and AI-driven models.

Within months:

• The CPO identified €180,000 in lost revenue.
  
  
• Addressing the gaps paved the way for profitability increase by 36%.
  
  
• Average revenue per charger rose by €40.83, which was a direct uplift driven by better uptime and reduced customer friction.
  
  

AIOps worked by surfacing high-impact failures in real time, recommending next steps, and enabling the operator to deploy resources efficiently. Instead of chasing every ticket or outage equally, the team could zero in on what mattered most and, most importantly, act decisively.

AIOps delivers RevOps: Linking Operations to Revenue

AIOps improves operational precision and eDRV’s innovative solutions closes the loop between system health and financial performance. It’s a new approach to charging operations. One that sees every technical issue through the lens of revenue impact.

Key features that deliver revenue results include:

• Top 10 High-Potential Charger Insights: Identify which chargers are poised for the biggest revenue gains if properly maintained or optimized.
  
  
• SLA Dashboards: Visualize where revenue is most at risk using real-time data models. The dashboards provide instant, AI-generated summaries of charger health and issue patterns, helping teams act before problems escalate.
  
  
• One-Click Health Reports: Get detailed diagnostics for each charger, including fault history and resolution trends.
  
  
• Heat Maps & Financial Reports: Visualize performance across your geography and generate customer-facing financial reports for better stakeholder alignment.
  
  

With eDRV’s solutions for leaky revenue from chargers, operations teams no longer work in the dark. Instead, they gain clear, actionable insights that tie charger health directly to profitability, ensuring smarter investment of time, support, and maintenance.

Stop Leaking Revenue. Start Capturing Growth.

The EV charging landscape is growing, competitive, and rapidly evolving. But growth doesn’t guarantee profit, especially when missed revenue hides in plain sight.

Whether it’s a failed plug-in event or an underperforming station, every small inefficiency adds up. But with tools like AIOps, EV charging operators can proactively surface these gaps, respond faster, and unlock new streams of profitability.

The results are real: reduced support costs, faster resolutions, better user satisfaction and, in the case of a leading European CaaS provider, over €180,000 recovered.

So the question for network operators isn’t whether you’re missing revenue opportunities. It’s how much and how quickly you’re ready to plug the leaks.

Ready to see what AIOps can do for your network? Visit eDRV.io or get in touch with our team for a personalized demo.

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